- Shipping & Returns
Q:why are the price of shoes so nice?
A: Cause the shoes were taken from factory directly, so we save much agency fee.
Q: How should I do if I am not satisfied with the shoes that I have received from you?
A: Don't worry about that. We take 30 days for money back for all orders.You can believe us that we are reliable suppliers.
Q: How long can I receive the goods after I place an order?
A: Our products are all in stock.We usually dispatch the goods within a day, and we send them by EMS. You can check the trace record from 3to 5 days.The goods will arrived in 7-15 working days. We are willing to take pictures before shipping, if you need. And leave the message for us when you place the order.
Q：Could I cooperate with you for long-term sales of these products?
A: Of course, you can. There are many salespeople sell the shoes for us in many countries, especially the USA, Canada and other countries in Europe.
Q: What do I need to pay attention to when I pay the order?
A: We have two payment methods: credit card and western union. If you use credit card to pay the order,the amount of money cannot be more than $450. If it is more than $450,the payment will not succeed.But if you use western union, you will enjoy free shipping and also enjoy a 5% OFF.
Q: Are your pictures in line with the products?
A: To ensure that you receive the kind of consistency with the picture, the factory all products 100% real picture was taken, refused to beautify the false picture piracy.
* Delivery Time.
We need 1-2 days to process your order before shipping.There are two shipping methoed. Fast Delivery: The delivery time for US, European countries the delivery will take 3-5 days.Slow Delivery: The delivery time for US, European countries the delivery will take 10-15 days.
* Tracking information.
After we ship package, customer receive automatic email with tracking details.
* Lost Package Policy.
If a package did not arrive in 4 weeks after the shipping date, then this package is treated as Lost. In this case a new package will be shipped to the customer provided we are able to give the same items as those purchased by the customer. If we are not able to provide the same items to substitute the lost ones we will either propose to the customer similar items or refund their cost as it will be mutually agree with the customer. If one or more items neither the same nor similar are available to be shipped, the customer can request to cancel the order entirely, thus the total cost of the order including shipping and handling cost will be fully refunded.